We developed a comprehensive tollfree (1800 222 456) with sales force automatian using CRM which flows the callers data all the way to final stage of the sales cycle.
A total customised virtual office solution build from scratch to adress clients needs, some of the features such as call billing and credit management, softphone for smartphones, multi trunk
( SiP & PRI ISDN ) with seameless failover between trunks and servers.
We assisted our client to reduce operaional cost by designing a call centre system on a subscription by seats basis, we also developed a customised Agent preformance dashboard and real time reports.
IBN being a champion in Marketing business, we brainstormed and gathered work flows to develope a unique outbound predictve system to improve thier previous telephony system.
We migrated client to Google platform to centralized their files and having flexibility to share real-time excel and other google apps, we have installed firewall with proxy server to harden their security and manage web filtering for safer browsing.
We have setup their IP PBX and Help-Desk ticketing management system for their inbound support agents.
Our system was implemented with Inbound call statistic dashboard and reporting.
We implemented IP PBX and a customized Club management system which integrates to fitness system.
A complex solutions setup for the ease of the club members.
A customized IP PBX serves as a SiP Gateway which resides in between other communication devices such as OLT, ONU, ONT and ODN which provides voice and internet connections to the retailers at the mall.
We setup a 20 seater call centre system with call trunk using GSM gateway, with such setup your operations cost are fixed and trunks has no dependency on single telco provider.