MARSHAL telephone systems are easy to configure and come with many great features as standard.
Voicemail. A professional voicemail service for when you’re out of the office or
busy on another call. Voicemail messages are retrieved from your telephone
handset or delivered to your email inbox.
Call recording. Calls are recorded for compliance, training or monitoring
purposes. Recorded calls are encrypted and downloaded from the system
(in wav or mp3 format) or played back to agent’s telephone handsets.
Click-2-Dial. Automate outbound dialling by clicking on a contact’s phone number
to call them. Click-2-dial features can be provided from your existing business
applications (e.g. CRM / ERP system) using our API.
Interactive Voice Menu. Build multi-tiered voice menus to automatically answer
calls, filter calls and route callers to the relevant team within your organisation.
Call Queues. Hold incoming callers in line and automatically distribute them to
the next available agent.
Conference Calls. Agents can instantly join two or more other parties into an
ad-hoc conference from their handset.