MARSHAL uses asterisk Advanced Call Recording Solutions which easily record inbound and outbound calls and gather a wealth of information to improve business performance.
Benefits of call recording include:
• Comprehensive compliance (FCA, MiFID II, PCI DSS):
Compliant call recording solutions for organisations legally obligated to record
• Fact verification and risk mitigation:
Call recording gives you a failsafe to resolve disputes arising from telephone
orders and incorrect advice, counselling or information being given or received
• Coaching and training:
Improve employee performance by listening back to call recordings and
identifying areas that require additional support and training.
• Quality Control and Governance:
Easily ensure your employees are following business protocols with call recording
• Customer and business insights:
Gather important information and drive business decisions based on data