CALL RECORDING

MARSHAL uses asterisk Advanced Call Recording Solutions which easily record inbound and outbound calls and gather a wealth of information to improve business performance.

Benefits of call recording include:
• Comprehensive compliance (FCA, MiFID II, PCI DSS):
  Compliant call recording solutions for organisations legally obligated to record    
  calls
• Fact verification and risk mitigation:
  Call recording gives you a failsafe to resolve disputes arising from telephone    
  orders and incorrect advice, counselling or information being given or received
• Coaching and training:
   Improve employee performance by listening back to call recordings and
   identifying areas that require additional support and training.
• Quality Control and Governance:
   Easily ensure your employees are following business protocols with call recording
• Customer and business insights:
  Gather important information and drive business decisions based on data