Integrations


Want to make Asterisk work with your other business systems? The MARSHAL development team are able to create custom telephony applications or adapt standard features to fit your business requirements.

Our API’s allow application developers to easily enable your business systems for telephony. Here are some ideas:

Auto Responders. Automated telephony applications (e.g. balance enquiries, service announcements) to allow customer self-service, maximise the efficiency of your agents and provide a fast response to your clients.

CRM Integrations. Create call notes in your favourite CRM system (e.g. SugarCRM, SalesForce, ZohoCRM). Link call recordings to customer records and call contacts at the click of a mouse.

Voicemail messages sent to your e-mail inbox, ticketing system, shared folders or document management system.

Click-2-Dial. Automatically call your contacts with the click of a mouse,

Screen pops. Display caller information (e.g. name, account number, reason for call) on your computer screen as a call comes in.

Instant Messaging and online presence integrations.

Call Recording and archiving and retrieval systems.